Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Southwell | GPhC No. 9012511 | Last updated: July 2026

Pharmacy Weight Loss Southwell is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

Pharmacy Weight Loss Southwell is the data controller for the personal information you provide to us. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and operate as an online pharmacy clinic serving Southwell and the surrounding areas of the UK.

2. Data We Collect

When you use our services, we may collect the following types of personal information:

Identity data: Full name, date of birth, gender
Contact data: Email address, phone number, postal address
Health data: Medical history, current medications, weight, BMI, and other clinical information required for safe prescribing
Payment data: Billing information processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and provide clinical consultations
To process and dispense prescriptions safely, with delivery within 1 working day once approved by our pharmacist
To communicate with you about your orders, treatment, and any clinical follow-up
To maintain accurate medical records as required by pharmacy regulations
To process payments and manage your account
To comply with our legal and regulatory obligations as a GPhC registered pharmacy

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, and, for health data, the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

We use the following types of cookies:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: Help us understand website traffic and usage patterns to improve our services
Functional cookies: Remember your preferences to enhance your experience

You can manage or disable non-essential cookies through your browser settings at any time. Disabling certain cookies may affect website functionality.

5. Third-Party Sharing

We do not sell your personal data to third parties. We may share your information only in the following limited circumstances:

Healthcare providers: With GPs or other clinicians where clinically necessary for your care or safety
Delivery partners: Your name and address are shared with our courier service solely for the purpose of delivering your medication
Payment processors: Secure, encrypted payment processing via our trusted payment provider
Regulatory bodies: Where we are legally required to disclose information to the GPhC, NHS, or other regulatory authorities

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention and Security

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidelines. Your data is stored securely using appropriate technical and organisational measures to protect against unauthorised access, loss, or disclosure.

7. Contact Us

If you have any questions about this privacy policy, wish to access, correct, or request deletion of your personal data, or have any concerns about how we handle your information, please contact us directly. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

If you believe your data rights have not been upheld, you have the right to raise a concern with the relevant supervisory authority for data protection in the UK.